where do you ship? and what are the shipping costs?

Switzerland / Liechtenstein:
– Price incl. local VAT in CHF
– Free delivery
– Delivery times approx. 1-2 business days
– No additional fees (customs, taxes)
– Insured delivery Post CH

European Union incl. Andorra, Finland, Ireland, Norway
– Price incl. local VAT in EUR
– Free delivery for orders over 130 EUR
– Delivery time approx. 2-4 business days
– No additional fees (customs, taxes)
– Insured shipping via FedEx

United Kingdom:
– Price incl. local VAT in GBP
– Free delivery for orders over 130 GBP
– Delivery time approx. 2-4 working days
– No further fees (customs duties, taxes)
– Insured shipping via FedEx

USA/Australia:
– Price excl. local VAT in USD
– Free delivery for orders over 130 USD
– Delivery time: approx. 7 business days
– No import duties
– Insured shipping via FedEx

Canada:
– Price incl. local VAT in USD
– Free delivery for orders over 130 USD
– Delivery time: approx. 7 business days
– No additional fees (customs duties, taxes)
– Insured shipping via FedEx

Rest of the World:
– Price excl. VAT USD
– Free delivery for orders over 130 USD
– Delivery time: approx. 7-10 business days depending on the country
– Additional fees (customs, taxes) will be charged by the carrier upon delivery
– Insured shipping via FedEx

No delivery to the following countries: Equatorial Guinea, Belarus, Falkland Islands, Gaza, Guinea-Bissau, Isle of Man, Iran, Yemen, Kiribati, Comoros, North Korea, Cuba, Mayotte, Myanmar, Nauru, Niue, Russia, Solomon Islands, São Tomé and Príncipe, Sierra Leone, Somalia, St. Helena, Ascension and Tristan da Cunha, St. Pierre and Miquelon, Sudan, South Sudan, Syria, Tajikistan, Tokelau, Tuvalu, Ukraine, Central African Republic

Returns:
Returns are possible within the 30-day return period.
Contact sales@fortis-swiss.com with your order number.
*more information in our terms and conditions

Shipping costs:

For orders under 130 EUR/USD/GBP, 19.90 EUR/USD/GBP will be charged.

which payment methods are accepted?
We accept Mastercard, Visa, PayPal, Postfinance, Apple-Pay, Google-Pay, TWINT, bob finance, prepayment via immediate Bank Transfer as well as Options offered by Klarna. Depending on your country these payment options are adapted. All payments are SSL encrypted via our local provider Postfinance.

can’t check out with credit card?
A declined credit card transaction means that something went wrong while your purchase was being processed and that the purchase couldn’t be completed. You might be able to circumvent the issue by simply ensuring that you entered the correct information, such as your personal details. Another possibility that your credit card is not accepted might be your personal monthly limit. During checkout, you will be also prompted to enter your personal “3D Secure Code”. Make sure you have it handy before starting the checkout process, as time delays in filling out the necessary info can cause a cancellation of your payment.

is my data safe?
Keeping your data safe and private is of utmost concern to us. We have a range of security and encryption techniques to ensure that your data is secure. Our website is SSL-certified. SSL stands for Secure Socket Layer and, in short, it’s the standard technology for keeping an internet connection secure and safeguarding any sensitive data that is being sent between two systems, preventing criminals from reading and modifying any information transferred, including potential personal details. HTTPS (Hyper Text Transfer Protocol Secure) appears in the URL when a website is secured by an SSL certificate. The details of the certificate, including the issuing authority and the corporate name of the website owner, can be viewed by clicking on the lock symbol on the browser bar. Please note, that we cannot accept any responsibility for external faults and failures.

are all products shown on the website on stock?
Our webshop is always kept up-to-date and therefore all products shown on stock are available for immediate shipment. Should there be an unforeseen circumstance affecting the availability of a product, we will inform you accordingly.

what about the warranty?
The warranty rules for the watches and accessories are here

how do i operate my new watch?
Congratulations on your new Fortis timepiece. In order to operate the watch correctly please read the full manual before operating the watch. You can find the manual in your box or download via this link: Fortis Instruction Manual

Here are two highly important notes upfront:

ONE: Never quick set the day-date if the time is between 10PM and 2AM. During this time the movement will change it automatically and if you try to do it yourself wheels can break.

TWO: If your watch has screw-down pushers or a screw-down crown please ensure that they are screwed in before you wash your hands, take a shower, jump in the pool or do anything else involving water. Water damage caused by not doing so will void your warranty.

does my watch work in space?
Oh great… you’re going to space! Let us know when and we bring the camera and the beer. Of course your Fortis will work in space! Even better than on earth due to zero gravity… it will keep on turning and turning and turning…

can’t find an answer?
Contact us directly